Infrastructure Accountability Program
For qualifying customers, HLOS offers financial coverage for verified infrastructure failures. Eligibility and coverage limits depend on subscription level, security configuration, and contractual terms.
Enterprise Program
Coverage Defined by Contract
Contact sales to discuss eligibility and program terms
Coverage Reference
The following are maximum coverage limits by subscription tier. Actual coverage is subject to contract terms and eligibility requirements.
| Plan | Price | Per Incident | Annual Maximum |
|---|---|---|---|
| Free | $0 | Not eligible | - |
| Starter | $20/mo | $10,000 | $20,000 |
| ProPopular | $50/mo | $25,000 | $50,000 |
| Team | $150/mo | $50,000 | $100,000 |
Security Tiers by Authentication
Your coverage is the lesser of (a) your plan limit and (b) your authentication tier limit. Stronger authentication unlocks higher coverage.
$5,000
per incident
OAuth authentication (Google or GitHub)
$25,000
per incident
OAuth + Passkey (Face ID / Touch ID)
$50,000
per incident
Passkey + Hardware Security Key
Eligibility Requirements
Active HLOS account
Required
Two-factor authentication (TOTP or Passkey)
Required
Passkey/hardware key increases coverage limits
Unlocks Enhanced tier
How It Works
Incident Occurs
A security breach occurs due to an HLOS infrastructure failure (not user error or social engineering).
File a Claim
Contact us within 30 days with documentation of the incident and direct financial losses.
Get Covered
After verification, we reimburse your direct losses up to your plan's coverage limit.
Important Notes
Not covered: Losses due to user error, social engineering, phishing, credential sharing, or third-party service failures.
What is covered: Direct financial losses resulting from a verified HLOS infrastructure failure that leads to unauthorized secret exposure.
Claims process: All claims are reviewed by our security team and require documentation of both the incident and resulting losses.
Interested in the program?
Contact sales to discuss eligibility, coverage terms, and how the program applies to your organization.
Coverage subject to eligibility, contract terms, and applicable exclusions.
Questions about the Infrastructure Accountability Program? Contact us